Pitney-bowes MapMarker USA Manual do Utilizador Página 24

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Getting Technical Support
MapMarker USA 25 24 User Guide
Getting Technical Support
Pitney Bowes Software offers a free support period on all new software purchases and upgrades, so
you can be productive from the start. Remember to provide your serial number, partner number, or
customer agreement number when contacting Technical Support.
Contact the technical support personnel for your area:
The Americas
Support: 800 552 2511
Fax: 518.285.6080
E-mail: pbbi.suppo[email protected]
Hours: Monday - Friday from 8:00am - 7:00pm EST, excluding company holidays.
Europe/Middle East/Africa:
Support: +44 1634.880.141
Fax: +44 1634.880.383
E-mail: pbbi.suppo[email protected]
Hours: Monday - Friday from 9am to 5pm GMT, excluding company holidays.
Asia-Pacific Headquarters
Support: 1800 648 899
Hours: Monday–Friday from 8:00am and 6:00pm (EST) Australian Eastern Standard Time,
excluding company holidays.
Fax: 61.2.9439.1773
Main Office Phone (Sydney): 61. 2.9437.6255
E-mail: pbbi.suppo[email protected]
Before You Call
Have the following information ready when contacting us for assistance on MapMarker:
1. Serial Number. You must have a registered serial number to receive Technical Support.
2. Your name and organization. The person calling must be the contact person listed on the support
agreement.
3. Version of the product you are calling about.
4. The operating system name and version.
5. A brief explanation of the problem. Some details that can be helpful in this context are:
Error messages
Context in which the problem occurs
Consistency – is the problem occurring consistently or erratically?
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