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DM500™ and DM550™ Series
1
Digital Mailing System
1
Operator Guide
1
SV61436 Rev. D
3
Alerting Messages
4
FCC Compliance
4
FCC Compliance of Modem
5
Table of Contents
7
1 • Read This First
11
What’s in this
12
Information
12
What You Need
13
SV61436 Rev. D 1- 5
15
Digitial Mailing System
17
Features and
18
Benefits
18
Introducing the
18
DM Series™
18
Mailing System
18
Accounting and
19
Reporting
19
COMPLIANTCOMPLIANT
20
Parts of the
21
2 - 6 SV61436 Rev. D
22
SV61436 Rev. D 2 - 7
23
Dual External Device
23
USB Ports
23
Serial Port
23
Connector
23
Interior
24
(Under the WOW® Cover)
25
The IntelliLink®
26
Control Center
26
SV61436 Rev. D 2 - 11
27
2 - 12 SV61436 Rev. D
28
2 - 14 SV61436 Rev. D
30
3 • Mail in a Minute
31
Preparing Your
32
Running the
33
Printing
34
Postage Tapes
34
4 • Running Mail
35
Applying
37
Postage and
37
Running Mail
37
Determining
38
Chart B - Postage Tape Mode
39
Preparing
40
Your Mail
40
SV61436 Rev. D 4-7
41
Thin Mail Setting
41
Thick Mail Setting
41
Tips on Feeding
42
About Printing
43
Selecting
44
Mode and
44
Mode Selection:
45
Key in Postage
45
WOW® - Weigh
45
On-The-Way®
45
Weigh First Piece
46
Differential
46
Weighing
46
Manual Weight
47
Attached Scale
48
Seal Only
48
Time and Date
49
Stamping
49
Selecting or
50
Deselecting
50
Deselecting an
51
Selecting ZIP
52
Codes and Zones
52
Selecting a
53
Smart Class™
53
SV61436 Rev. D 4-21
55
Electronic
56
Services
56
Services Before
57
Printing Postage
57
Services After
58
SV61436 Rev. D 4-25
59
SV61436 Rev. D 4-27
61
Using ERR
63
Reference
63
Off-Line
64
Electronic Return
64
Receipt (ERR)
64
Postage or
65
Changing
65
Clearing the
66
5 • Mailing System Setup
67
Setting the
71
Date and
71
Setting Up a
72
Supervisor
72
Password
72
Lock Code
72
Setting Up
73
SV61436 Rev. D 5-9
75
Destination if New
76
Scale/Rates:
77
Add ZIPs to
77
Smart Classes
78
SV61436 Rev. D 5-13
79
Auto Rate Large
81
Envelope
81
5-16 SV61436 Rev. D
82
SV61436 Rev. D 5-17
83
SV61436 Rev. D 5-19
85
Configuring
86
SV61436 Rev. D 5-21
87
Defining
88
Defining Normal
89
Preset Values
89
Defining Custom
90
Store Advance
91
Date in a Custom
91
Editing Custom
92
Viewing
92
Renaming, or
92
Deleting Presets
92
Creating
93
SV61436 Rev. D 5-29
95
Barcode
97
Default Scan
98
Adding Barcode
99
Prefixes
99
Combining
100
Barcodes
100
Setting
100
Auto-Enter
100
6 • Adding Postage
101
Requirements
103
USPS Rekey
103
Connecting Your
105
Control Center to
105
SV61436 Rev. D 6-7
107
7 • Standard Accounting
109
Navigating
110
Overview of
111
Accounting
111
Using the
111
Account Setup
111
Procedures
111
Creating a New
113
Subaccount or
113
Subsubaccount
113
Messages
113
SV61436 Rev. D 7-7
115
Transferring
117
Selecting an
118
Features
119
Account
120
Structure and
120
Hierarchy
120
8 • Reports
123
Viewing a
124
Printing a
124
Single Account
125
Multi-Account
126
Summary
126
External Printer
127
Last Five Refills
128
Confirmation
129
Services Report
129
(System Printer
129
Required)
129
System Set Up
131
SV61436 Rev. D 8-11
133
Description Effective
135
9 • Maintaining and Updating
137
Tape is still on
139
E-Z Seal
140
Sealing
140
Solution
140
Maintenance
140
Moistener
141
Cleaning or
142
Replacing the
142
Moistener Brush
142
SV61436 Rev. D 9 - 9
145
Printer
147
Printing a Test
148
Cleaning the
148
Printer Nozzle
148
Ink Cartridge
149
Changing the
151
Printhead
151
SV61436 Rev. D 9 - 17
153
Wiper Blade
154
Assembly
154
Performing
155
Updates or
155
Adding
155
10 • Troubleshooting
157
10-2 SV61436 Rev. D
158
Envelope Sealing Problems
159
Envelope Feeding Problems
160
Tape Feeding Problems
164
Printing Problems
164
Postage Refill Problems
166
Display Problems
166
Weighing Problems
167
11 • Supplies and Options
169
Comsumables You Can Order
170
12 • Specifications
171
Specifications
172
Capacities and Features
173
Mailing Materials
174
3 in. (76.2mm)
175
1 in. (25.4 mm)
175
13 in. (330 mm)
175
A • Glossary
177
SV61436 Rev. D A - 3
179
SV61436 Rev. D A - 5
181
SV62201 Rev. B
183
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