Pitney Bowes DM300c Manual do Utilizador Página 1

Digital Mailing System DM300c and DM400c seriesOperator GuideUK and ROI Version

1-2 SDC755A1 • IntroductionAbout Your Digital Mailing SystemYour digital mailing system's advanced features include:• Space-saving, compact fo

8-8 SDC755A8 • TroubleshootingViewing System Configuration LevelsSometimes in an effort to fix your problem over the phone, the representative of you

9-1SDC755A9 • Supplies and OptionsOptions ...9-2 Weighing Platforms ...

9-2 SDC755A9 • Supplies and OptionsOptionsA number of flexible options are available so you can tailor your mailing system to meet your exact needs

9-3SDC755A9 • Supplies and OptionsSuppliesYour DM300c/DM400c Series requires certain supplies to function properly. These include: • Ink Cartridges

9-4 SDC755A9 • Supplies and Options

10-1SDC755A10 • ReportsOverview of Reports ...10-2Last 5 Refills Report ...

10-2 SDC755A10 • ReportsOverview of ReportsYour system allows you to print reports for funds usage, postage refills, postage tracked by account, and

10-3SDC755A10 • ReportsSingle Account ReportThis report provides the postage history for a single account (if the Departmental Accounting feature is s

10-4 SDC755A10 • ReportsAccount List ReportThis report provides a list of all of the accounts that you have configured on your system (If the Depart

10-5SDC755A10 • ReportsConfiguration ReportThis report lists configuration information about your machine and Postage by Phone® account.1. Press Opti

1-3SDC755A1 • IntroductionPostal RequirementsThe meter on your mailing system is licensed by your Postal Authority and you must follow some basic requ

10-6 SDC755A10 • ReportsPermit ReportThis report lists the activity of each permit print if your system is being used for permit printing.1. Press

11-1SDC755A11 • Departmental AccountingOverview of the Accounting Feature... 11-2Turning On Accounting (if available) ...

11-2 SDC755A11 • Departmental AccountingOverview of the Accounting FeatureIf your model has the departmental accounting feature, you can setup your

11-3SDC755A11 • Departmental AccountingTurning Off Accounting You can temporarily turn off the Departmental Accounting whenever you wish. NOTE: You

11-4 SDC755A11 • Departmental AccountingCreating an Account You need to create an account before you can use the departmental accounting feature

11-5SDC755A11 • Departmental AccountingEditing an Account/Setting Up Account PasswordsYou can edit an account name and establish passwords for each ac

11-6 SDC755A11 • Departmental AccountingTurning On Account Passwords You can turn on the requirement for all operators to enter passwords (if passwo

11-7SDC755A11 • Departmental AccountingViewing Account Totals You can view your account totals anytime using this option.1. Press Options.2. Sel

11-8 SDC755A11 • Departmental AccountingClearing Account Totals You can view your account totals anytime using this option.1. Press Options.2.

11-9SDC755A11 • Departmental Accounting1. Press Options.2. Select “Accounts".3. If the supervisor password is enabled, you will be prompted to

1-4 SDC755A1 • IntroductionSafetyThe equipment is supplied with a moulded mains lead and plug which should be used. If the lead cannot be used as su

11-10 SDC755A11 • Departmental AccountingDeleting an Account You can delete an account and remove it and its contents from the system.1. Press

G-1SDC755AGlossaryAccount—A department (e.g., “Human Resources”) to which postage is charged. Your machine may allow you to set up and choose a number

G-2 SDC755AGlossaryHome Screen—The machine display that shows your current selections. It indicates that you're ready to print postage. Inspect

Elizabeth Way, Harlow, Essex, CM19 5BD, UK www.pitneybowes.co.uk Support Web Site: www.pitneybowestsg.comPB Form SDC755A (2-07)© Pitney B

1-5SDC755A1 • IntroductionSpecificationsEquipmentDM300c DM400cSize (including Integrated Weight Platform)315mm H x 370mm W x 435mm D315mm H x 840mm W

1-6 SDC755A1 • Introduction It is certified that the Mailing System complies with the requirements of the Low Voltage Directive 73/23/E

1-7SDC755A1 • IntroductionIMPORTANT: For best results, always make sure your material conforms to our published specications. Material Specifications

1-8 SDC755A1 • Introduction

2-1SDC755A2 • Getting to Know Your SystemMachine Features–Front DM300c ...2-2Machine Features–Front DM400c ...

2-2 SDC755A2 • Getting to Know Your System4710658923Shown with Weighing PlatformMachine Features- Front DM300c1

2-3SDC755A2 • Getting to Know Your System1. Control Panel—allows you to enter and setup information on your machine.2. Tape Feeder—holds and feeds t

2-4 SDC755A2 • Getting to Know Your System4816591023Machine Features- Front DM400c71112

2-5SDC755A2 • Getting to Know Your System1. Feeder Cover—Lift to gain access to the feed and transport mechanisms.2. Seal/ No Seal Lever— Selects whe

2-6 SDC755A2 • Getting to Know Your SystemControl Panel1. Tape Key—Press to print tape(s).2. Lock/Power Key—Dual function. Prevents unauthorised u

2-7SDC755A2 • Getting to Know Your System9. Feature Keys—allows you quick access to the most common features on the system. Pressing a Feature key ta

2-8 SDC755A2 • Getting to Know Your System1. Phone Connector—allows you to connect an analogue phone line, such as one a Fax machine uses. The conn

3-1SDC755A3 • Running MailBefore You Begin ...3-2Checklist ...

3-2 SDC755A3 • Running MailBefore You BeginBefore you run mail on your system, review the Checklist, Home Screen, and Selecting Postage sections bel

3-3SDC755A3 • Running MailSelecting PostageThere are several ways you can select postage using your mailing system: • Key in the postage directly fro

3-4 SDC755A3 • Running MailEntering Weight Manually This procedure is used when you already know the weight of a mail piece and you do not wish to u

3-5SDC755A3 • Running MailDifferential WeighingDifferential weighing is an option that is available on certain models in the DM300c and DM400c series.

iSDC755ATable of ContentsChapter 1 IntroductionAbout Your Digital Mailing System ...1-2About IntelliLink™ ...

3-6 SDC755A3 • Running MailSelecting an Account to Track Postage You can select an account to track postage if the departmental accounting featur

3-7SDC755A3 • Running MailAdvancing the Date on the Machine The DM300c/DM400c Series will automatically advance the date printed at midnight. Howeve

3-8 SDC755A3 • Running MailChecking and Clearing the Batch Count Checking the Batch Count1. Press Funds.2. Press Page Down.3. The display shows t

3-9SDC755A3 • Running MailClearing the Batch Count1. Press Funds.2. Press Options and select "Clear batch value".3. At the "Confirm

3-10 SDC755A3 • Running MailPrinting MailNOTE: To apply postage to large items of mail and parcels that can't be run through the machine, u

3-11SDC755A3 • Running MailIMPORTANT: Always ensure that your prints are clear and complete. Poor prints may be rejected by your Postal Authority. If

3-12 SDC755A3 • Running MailPrinting TapesUse tapes to apply postage to large items of mail and parcels that can not be run through the machine. Pri

3-13SDC755A3 • Running MailPrinting OptionsThere are various options available when processing mail through the system. You can:• Seal the envelope o

3-14 SDC755A3 • Running MailPrinting the Date and Time, Ad or Text on Incoming MailYou can set up your mailing system to print the date and time, an

3-15SDC755A3 • Running MailText MessagesText Messages are only available on certain models in the DM300c/DM400c series.What is a Text Message?A Text M

ii SDC755ATable of ContentsChapter 4 Normal and Custom PresetsWhat is a Preset? ...4-2No

3-16 SDC755A3 • Running MailCreating a Text MessageTo create the first Text Message:1. From the Home Screen, select "Text Msg".2. Select

3-17SDC755A3 • Running MailEdit a Text Message 1. Press Options, then Page Down.2. Select "Text Messages".3. Select "View/Edit Messa

3-18 SDC755A3 • Running Mail

4-1SDC755A4 • Normal and Custom PresetsWhat is a Preset? ...4-2Normal Preset ...

4-2 SDC755A4 • Normal and Custom PresetsWhat is a Preset?A preset is a setting you can call up at the touch of a button that holds pre-defined value

4-3SDC755A4 • Normal and Custom PresetsSelecting the Normal Preset The Normal Preset can be selected by simply pressing Normal Preset.The system will

4-4 SDC755A4 • Normal and Custom PresetsCustom PresetsYour system can store up to 10 custom presets. Selecting a Custom Preset1. Press Custom Prese

4-5SDC755A4 • Normal and Custom PresetsDefining a New Custom PresetTo define new values or create a new Custom Preset:1. Establish the proper setting

4-6 SDC755A4 • Normal and Custom PresetsEditing a Custom Preset NameYou may change the name of a preset if you want.1. Press Options.2. Press Page

4-7SDC755A4 • Normal and Custom PresetsDeleting a Custom PresetDeleting a preset removes all the values assigned to it and removes it from the Presets

iiiSDC755ATable of ContentsChapter 6—System OptionsSystem Options Introduction ...6-3Basic Options ...

4-8 SDC755A4 • Normal and Custom Presets

5-1SDC755A5 • Adding Postage/Connecting to Data CentreThis chapter explains how to add postage to your system using the Postage by Phone® Service and

5-2 SDC755A5 • Adding Postage/Connecting to Data CentreAbout the Postage by Phone SystemThe Postage by Phone System allows you to obtain postage fun

5-3SDC755A5 • Adding Postage/Connecting to Data CentreConnecting Your System to an Analogue Phone LinePlug the telephone line (supplied) into the conn

5-4 SDC755A5 • Adding Postage/Connecting to Data CentreChecking Your Postage by Phone® Account BalanceYou can check your Postage by Phone® account b

5-5SDC755A5 • Adding Postage/Connecting to Data CentrePrinting a Funds (Postage) ReportA funds report allows you to print a record of how much postage

5-6 SDC755A5 • Adding Postage/Connecting to Data CentreSystem Update If there has been a feature enhancement or other non-essential update to the so

5-7SDC755A5 • Adding Postage/Connecting to Data CentrePostal Rate Update (mandatory)Postal rates change periodically as defined by your Postal Authori

5-8 SDC755A5 • Adding Postage/Connecting to Data CentreConnecting to the Data Centre (other than for Postage)If you need to connect to the Data Cent

6-1SDC755A6 • System OptionsSystem Options Introduction ...6-3Basic Options ...

iv SDC755ATable of ContentsEntering the Dial Prefix ... 6-14Change Postage by phone (PbP) Number ...

6-2 SDC755A6 • System OptionsSetting Postage Limits (Funds Warning) ...6-8 Setting the High Value Warning ...6-8 Sett

6-3SDC755A6 • System OptionsSystem Options IntroductionSystem options allow you to customise the machine settings for the way you run your mail and ad

6-4 SDC755A6 • System OptionsBasic OptionsAdvancing the Date on the Machine/ Returning to Today’s Date See Page 3-7 in "Running Mail".Adju

6-5SDC755A6 • System OptionsSetting the Time, Timeouts and Auto Date AdvanceYou can change the system time, set for daylight savings time, change the

6-6 SDC755A6 • System OptionsSetting Auto Date AdvanceYour system automatically advances the date at a time you specify. The date advance time is f

6-7SDC755A6 • System OptionsSetting Daylight Savings TimeWhen Daylight Savings Time is enabled, the machine's internal clock is advanced by 1 hou

6-8 SDC755A6 • System OptionsSetting Postage Limits (Funds Warnings)You can specify values so that when your postage funds drop below a certain leve

6-9SDC755A6 • System OptionsChanges to the Lock Code and PasswordSetting the Lock CodeThe Lock Code prevents unauthorised access to your mailing syste

6-10 SDC755A6 • System OptionsSetting/Disabling the Supervisor PasswordThe supervisor password prevents access to sensitive setup procedures.1. Pre

6-11SDC755A6 • System OptionsSetting Scale OptionsThere are several options you can set with your scale such as zeroing the weight on the scale, turni

vSDC755ATable of ContentsChapter 8 TroubleshootingGetting Help ...8-2Power Proble

6-12 SDC755A6 • System OptionsSetting Weight Change OptionsYou can set how the scale reacts regarding the class of service when the weight changes.1

6-13SDC755A6 • System OptionsConnecting to the Data CentreYou can modify the phone connection settings on your machine, from basic settings (dial pref

6-14 SDC755A6 • System OptionsSelecting Tone/PulseUse this to tell the system whether your exchange requires tone or pulse dialling. NOTE: In the U

6-15SDC755A6 • System OptionsChange Postage by Phone (PbP) NumberUse this if you need to change the number for Postage by Phone but only if you are di

6-16 SDC755A6 • System OptionsChange Modem ParametersUse this if you need to change the modem settings used to dial into the Data Centre but only if

6-17SDC755A6 • System OptionsDistributor SettingsThis option allows you to modify the phone connection parameters that your machine uses to call to th

6-18 SDC755A6 • System OptionsParameter DescriptionsAccount and User IDThis is the account number and the user ID that your system uses to dial into

6-19SDC755A6 • System OptionsAdvanced options allow you access to features that are used very infrequently such as meter withdrawal, etc. The Advanced

6-20 SDC755A6 • System Options

7-1SDC755A7 • MaintenanceReplacing the Ink Cartridge/Printhead...7-2Filling the Moistener DM400c Only...7-6Filling

vi SDC755ATable of ContentsChapter 11—Departmental AccountingOverview of the Accounting Feature ...11-2Turning On Accounting (

7-2 SDC755A7 • MaintenanceReplacing the Ink Cartridge/PrintheadInk usage will vary, depending on whether you routinely print ads, how many pieces of

7-3SDC755A7 • Maintenance4. Remove the old ink cartridge.Replacing the Ink Cartridge/Printhead (continued)Ink Cartridge Guard3. When prompted to &qu

7-4 SDC755A7 • Maintenance5C. Remove the protective tape from the bottom of the new printhead.5D. Squeeze the two grey tabs on either side of the ne

7-5SDC755A7 • Maintenance9. Close the ink access cover. The system automatically recognises the new cartridge and in a few moments returns you to the

7-6 SDC755A7 • MaintenanceFilling the Moistener (DM400c Only)1. Check the moistener tank to see how much sealing solution is left.3. Remove the mo

7-7SDC755A7 • Maintenance1. Check the moistener tank to see how much sealing solution is left.3. If the tank was empty, allow 30 minutes for the moi

7-8 SDC755A7 • MaintenanceMaintaining the Moistener (DM400c Only)Maintaining the MoistenerIf you notice incomplete or poor sealing and the moistener

7-9SDC755A7 • MaintenanceMaintaining the Moistener (DM400c Only) Continued.1. Open the feeder cover and remove the moistener bottle. Leave the moiste

7-10 SDC755A7 • MaintenanceMaintaining the Moistener (DM300c Only)If you notice incomplete or poor sealing and the moistener tank is full, you may n

7-11SDC755A7 • Maintenance4. Clean the brush in plain water, and rinse thoroughly.5. Position the brush as shown so its bottom edge is under the mou

1-1SDC755A1 • IntroductionThis chapter lists the key features of your mailing system, tells you what's in this book, and presents important safe

7-12 SDC755A7 • Maintenance1. Line up the yellow tab with the yellow slot.2. Slide the moistener tank into position on the mailing machine base un

7-13SDC755A7 • MaintenanceRunning Print TestsThe system has several tests that let you check print performance and help you determine printing problem

7-14 SDC755A7 • MaintenanceCleaning the Printer Nozzles (Purging)This function allows you to purge the printheads in an effort to fix a printing pro

8-1SDC755A8 • TroubleshootingGetting Help...8-2Power Problems (nothing displays) ...

8-2 SDC755A8 • TroubleshootingPower Problems (nothing displays)1. Is power cord plugged into both mailing machine base and wall outlet? Make sure th

8-3SDC755A8 • TroubleshootingError MessagesFrom time-to-time your DM300c/DM400c Series may display an alert or error message. An alert tells you that

8-4 SDC755A8 • TroubleshootingPrinting ProblemsMachine won't printMachine is in seal-only modeThis mode disables printing. Press Home to return

8-5SDC755A8 • TroubleshootingFeeding Problems To avoid stalled (jammed) envelopes1. Make sure your envelopes meet our published specifications. See Ch

8-6 SDC755A8 • TroubleshootingClearing a Stalled Envelope- Feeder Area (DM400c Only)1. Raise the Feeder Cover2. Release the Feeder Clearance le

8-7SDC755A8 • TroubleshootingProblems with Postage RefillThe display shows a series of messages during the postage refill processNormalThe machine is